We hope that you love your bkr as much as we love it. But we want you to be happy. Our return policy applies only if you bought the bkr bottle here. If you bought your bkr at a retail store and would like to return or exchange it, please contact the store directly. If you bought your bkr here and for some reason you are not totally happy with it, you can return it *in unused and new condition* within 30 days of the purchase date for a refund. We do not credit or refund shipping charges. We recommend using a traceable carrier (like UPS or Fedex), insured for the full value of the return merchandise. We are not responsible for return packages lost en route. bkr does not process exchanges on gift orders. Any credit for items returned from a gift order will be issued to the original purchaser. If you need to return your bkr, please email us at firstname.lastname@example.org.